What's your response time for Lutherville Timonium emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Lutherville Timonium the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Flat Roof Repair in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Lutherville Timonium?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Lutherville Timonium customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Lutherville Timonium take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Lutherville Timonium crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Lutherville Timonium with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in Lutherville Timonium, MD?+
Beyond Lutherville Timonium, our crews regularly service the surrounding Lutherville Timonium, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
